Spinaconda Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Spinaconda Casino. Please read them carefully before registering, depositing funds, playing games or using any services. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for specific games, promotions or services.

Spinaconda Casino operates under licence No. 0000002 issued by the Tobique Gaming Commission in New Brunswick and licence ALSI-202508056-FI2 granted by the Comoros Autonomous Organisation of Financial Activities.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Spinaconda Casino. They apply to the website, mobile services, games, account features, payment functions, promotional offers and other services made available through the platform. If you do not agree with these terms, you must not use the website or create an account.

Spinaconda Casino may update these terms from time to time to reflect changes to the services, applicable requirements, technology or business practices. The current version will apply when you use the website. Where a change is material, reasonable notice may be provided through the website or another appropriate channel. You should review this page regularly. Continued use after an update means that you accept the revised terms.

Eligibility

You must be legally permitted to use online gambling services in the place where you are located. You must also meet the minimum legal age that applies to online gambling in your jurisdiction. Spinaconda Casino may ask you to confirm your age, identity, location or other eligibility information before allowing access to some or all services.

You are responsible for checking whether online gambling is lawful for you. You must not access the website from a location where gambling services are restricted or prohibited. The use of virtual private networks, location masking tools or other methods intended to avoid geographic controls may be prohibited.

Changes, availability and access

Games and website features may be added, removed, suspended or changed without notice where reasonably necessary. The website may be unavailable because of maintenance, technical issues, security measures, events outside reasonable control or other operational reasons. No guarantee is made that the website or every game will always be available, uninterrupted or error-free.

2. Accounts and player responsibilities

You may generally hold only one personal account unless Spinaconda Casino has expressly approved another arrangement. Your account must be registered in your own name, and the information you provide must be accurate, complete and kept up to date. You must not create an account for another person, allow another person to use your account or transfer your account to anyone else.

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account details have been lost, disclosed, misused or accessed without permission, you should take immediate steps to secure the account and notify the relevant support team through the available website channels.

Provide truthful and current registration information.
Use only payment methods that belong to you or that you are authorised to use.
Keep passwords and security information private.
Co-operate with reasonable identity, age, location and payment checks.
Use the account only for personal entertainment and not for unlawful purposes.
Tell Spinaconda Casino if information connected with your account changes.

You must not use the website to engage in fraud, money laundering, payment abuse, collusion, cheating, harassment, interference with other players or any activity that may damage the platform. You must not use automated software, bots, scripts, data-mining tools or other technology to obtain an unfair advantage or disrupt the services.

Verification and account review

Spinaconda Casino may carry out checks before or after an account is opened, including checks relating to identity, age, address, source of funds, payment ownership, responsible gambling and compliance with applicable requirements. You may be asked to provide documents or information within a reasonable timeframe. If requested checks are not completed, access to the account or certain transactions may be restricted.

Where there is a suspected breach of these terms, a technical error, suspicious activity, duplicate account, inaccurate information or other legitimate concern, Spinaconda Casino may suspend or close an account, cancel affected transactions, withhold access to services or take other permitted action. Any action will be considered in line with applicable requirements and relevant account information.

3. Deposits, gameplay and withdrawals

Deposits must be made using an available payment method and must be intended for legitimate play on the account. You should check the details of every transaction before confirming it. Payment processing may involve third-party providers, and their own terms, verification procedures, fees or processing arrangements may apply.

You should only deposit money that you can afford to lose. A deposit is not a loan, and you must not use funds obtained unlawfully or funds belonging to another person. Spinaconda Casino may delay, reject or reverse a transaction where it is necessary to investigate a payment, protect the platform, meet compliance obligations or correct an obvious error.

Games and results

By placing a wager, you confirm that you have reviewed the relevant game information and understand how the game operates. Game outcomes are determined by the applicable game system and, where relevant, random number technology. Subject to correction of a clear technical or administrative error, the result recorded by the platform will be treated as the official result.

If a game is interrupted, displayed incorrectly or affected by a technical fault, the affected wager may be reviewed. Spinaconda Casino may void or adjust a wager where an error has materially affected the game, the displayed odds, the result or the settlement. Any remedy will be handled in accordance with the relevant game rules and applicable requirements.

Withdrawals and balances

Withdrawal requests may be subject to account verification, payment checks, minimum or maximum settings, transaction reviews and any applicable game or promotional rules. Funds may be returned through an appropriate payment method and may not always be sent in the exact way requested if processing or compliance requirements prevent this.

You are responsible for checking your balance and transaction history. If you identify an apparent error, unauthorised transaction or incorrect settlement, you should report it promptly through the available support channel. If a balance is credited to your account by mistake, you must not use those funds and Spinaconda Casino may recover the amount.

4. Promotions, privacy and responsible use

Promotions and bonuses

Promotions, bonuses, tournaments and other offers may have separate terms. Those terms can include eligibility conditions, participation limits, expiry dates, wagering requirements, qualifying games, contribution rules, maximum values and withdrawal restrictions. You should read the specific offer terms before participating. If there is a conflict between these general terms and a promotion's terms, the promotion terms will apply to that offer.

Promotional benefits are intended for genuine individual participation. Spinaconda Casino may withdraw or correct an offer where it has been obtained through error, misuse, multiple accounts, collusion, fraudulent activity or a breach of the relevant conditions. Promotional terms may also prevent the simultaneous use of certain offers.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide services, verify accounts, process transactions, improve the platform, prevent fraud, meet legal obligations and support responsible gambling. You should review the Privacy Policy to understand how information is managed and what choices may be available.

By registering, you may receive service messages about your account, transactions, security and important changes. Marketing communications may be subject to your preferences and applicable requirements. You should keep your contact details current so that important account information can be provided to you.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, decide how much time you can spend and do not chase losses. Never gamble using money needed for rent, bills, food or other essential expenses.

Set personal deposit, spending or session limits where these tools are available.
Take regular breaks and avoid playing when distressed, tired or under the influence of alcohol or drugs.
Do not borrow money or sell possessions to fund gambling.
Use account closure, cooling-off or self-exclusion options if gambling is becoming difficult to control.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Complaints and legal matters

If you have a question or complaint, contact Spinaconda Casino through the support options shown on the website and provide enough information for the matter to be reviewed. You may be asked for account details or transaction information, but you should never send a password or disclose sensitive security credentials.

These terms are intended to be read together with the Privacy Policy, responsible gambling information, game rules and specific promotion terms. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. Nothing in these terms limits rights or protections that cannot lawfully be excluded under applicable Australian law.