Responsible Gaming

At Spinaconda Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting personal boundaries and seeking support if gambling stops feeling manageable.

Spinaconda Casino operates under licence No. 0000002 issued by the Tobique Gaming Commission in New Brunswick and licence ALSI-202508056-FI2 granted by the Comoros Autonomous Organisation of Financial Activities.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every wager can result in a loss, regardless of previous results, a game’s appearance or a player’s strategy. Past outcomes do not predict future outcomes, and a losing session cannot be reliably recovered by placing further bets. Treat any money used for gambling as entertainment spending, and only gamble with funds you can afford to lose.

Before you play, decide how much time and money you are comfortable spending. Keep those decisions separate from essential expenses such as rent, mortgage payments, food, utilities, education, transport and other financial commitments. Never use borrowed money, credit intended for necessities or money needed by family members to gamble.

Set a budget before starting and stop when that budget has been reached.
Set a time limit and take regular breaks away from the screen.
Do not chase losses or increase bets to try to recover money quickly.
Avoid gambling when upset, stressed, tired, intoxicated or under the influence of drugs.
Do not gamble as a response to financial pressure, loneliness or personal difficulties.
Remember that gambling outcomes are determined by chance and are not a reliable source of income.
Keep gambling separate from work, study, family responsibilities and social commitments.

A responsible approach also includes keeping your account secure and being aware of your activity. Review your deposits, wagers and time spent playing. If the amount or frequency of your gambling changes, pause and consider whether your current habits remain within the boundaries you set.

Tools and account controls

Account controls can help you manage your gambling. Depending on the features available to you, you may be able to request deposit limits, wagering limits, session or time reminders, a temporary break or a longer self-exclusion period. These tools are designed to support your decisions, but they work best when used early and honestly.

Deposit and spending limits

A deposit limit can restrict the amount added to your account during a selected period. Choose an amount that fits comfortably within your entertainment budget rather than an amount based on how much you hope to win. A limit is not a guarantee that you will stop gambling at a particular point, so combine it with time limits, breaks and regular reviews of your activity.

Time reminders and breaks

Long sessions can make it harder to notice how much time or money has been spent. Use available reminders and leave the site at regular intervals. A temporary break may be appropriate if you feel distracted, frustrated or uncertain about continuing. During a break, avoid opening another gambling account or moving to other gambling services to continue playing.

Self-exclusion

Self-exclusion is a stronger restriction that prevents access to an account for a chosen period or until any applicable conditions are met. If you decide to self-exclude, do not attempt to bypass the restriction by creating another account or asking someone else to play on your behalf. Consider also blocking gambling websites or applications, removing saved payment methods and telling a trusted person who can support your decision.

If you want to use a limit, take a break or request self-exclusion, use the responsible gaming or account support process available on the site. The relevant conditions, activation arrangements and removal rules will be explained at the time of your request. If you are already concerned about your gambling, seek independent support as well as using account controls.

Recognising when gambling may be causing harm

Gambling-related harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the impact straight away. You do not need to wait for a serious crisis before asking for help.

Spending more time or money gambling than you intended.
Repeatedly trying to win back losses or feeling unable to stop after deciding to stop.
Increasing bet amounts to achieve the same excitement or to recover money.
Hiding gambling activity, transactions or losses from family, friends or other people.
Borrowing money, selling belongings or missing payments to continue gambling.
Feeling anxious, irritable, guilty, restless or low when you are not gambling.
Neglecting work, study, health, relationships or everyday responsibilities.
Thinking about gambling frequently or finding it difficult to concentrate on other activities.
Using gambling to escape stress, sadness, conflict or other problems.
Experiencing arguments or loss of trust because of gambling.

If any of these signs feel familiar, stop gambling and speak with a qualified support service, counsellor, health professional or trusted person. Make a practical plan for the next few hours: log out, avoid access to gambling funds, remove gambling applications, and ask someone you trust to help you stay away from gambling. If gambling has created debt or financial stress, contact an independent financial counsellor rather than taking further credit to cover losses.

If you feel overwhelmed, unsafe or at risk of harming yourself or another person, seek urgent help through appropriate emergency or crisis services in your area. Gambling concerns can be treated, and asking for help is a constructive step.

Our commitment and player responsibilities

Spinaconda Casino aims to provide information that helps players make informed decisions about gambling. We may use account, play and transaction information to identify activity that appears unusual or may indicate risk, subject to applicable privacy requirements and our other policies. Where appropriate, we may contact a player, apply account restrictions or take other responsible gaming measures.

Responsible gaming is a shared responsibility. Players must provide accurate information, maintain control of their account and comply with applicable age, identity, location and account requirements. Do not allow another person to use your account, and do not gamble on behalf of someone else. Keep login details and payment information secure.

Gambling is not suitable for everyone. You must meet the applicable legal age requirement in your location to gamble. Parents and guardians should take steps to prevent children and young people from accessing gambling services, including using device controls, keeping payment details private and supervising internet use where appropriate.

For independent assistance, Australian players can contact an appropriate state or territory gambling support service, a qualified counsellor, a general practitioner or a financial counsellor. These services can provide confidential guidance, practical strategies and referrals for additional help. You can also speak with a trusted family member or friend and ask them to support your limits or self-exclusion decision.

If you have questions about available account controls, contact Spinaconda Casino through the support options shown on the website. Please do not rely on gambling to improve your financial position. The safest choice for anyone experiencing difficulty controlling gambling is to stop and seek professional support.